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Gevraagd: DESK SIDE SERVICES

Aangeboden een maand geleden door Anuja Ramachandran (390 x bekeken)

Kenmerken

Soort dienstverband
interim
Branche
Telecommunicatie
Provincie
Utrecht
Uren
36-40 uur per week

Omschrijving


This position assists staff with technical support or desktop / laptop computers, applications, printers and related technologies.

Involves managing team over 10 desk side agents


Responsibilities:


  • Assists staff with installation, configuration and ongoing usability or computers and peripherals within established standards and guidelines
  • Works with vendor support contacts to resolve technical problems
  • Works with service desk and RDS as appropriate to determine and resolve problems received from clients
  • Responds to support requests from service desk, users and other infrastructure teams
  • Performs upgrades as directed to ensure the longevity of equipment
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
  • Provide weekly reports
  • Implement best practices
  • Be the single point of contact with customer

Requirements:

  •  ITIL V3 certified
  • Exposure on managing remote sites
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required
  • Windows and Novell Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Apple Ipad Device support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

·        


Years of Experience:

  • Total  :  3-4 yrs of University education post High school (B.Sc. or Diploma)
  • Relavant: 2 - 3+ years of help desk / desk side, customer service and support experience with problem solving involving hardware 

Certification requirements:

- Preferred MCP / MSCE / MSCA or HDI CSS

- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred


Stuur door

n.o.t.k.

een maand lid van Speurders.nl
Utrecht, Utrecht
  Advertentienummer: 181184038